Question 1

1. What services do you offer?

Accepted Answer

I offer a range of creative design solutions including brand kits, logo design, social-media templates, brochures, and other marketing materials. For those who prefer a quick, do-it-yourself option, I also offer pre-made Canva templates available for instant download in my online shop.

Question 2

2. What’s the difference between custom design services and pre-made templates?

Accepted Answer

Custom design is a one-on-one creative collaboration — perfect if you want something completely unique, tailored to your brand’s story and aesthetic. Pre-made templates are ready-to-edit designs you can easily customize in Canva to fit your brand colors, fonts, and content for a more affordable, quick-turnaround option.

Question 3

3. What if I I would like a custom designed website?

Accepted Answer

At Polished Palette, Co., I prefer to build and host websites on Wix because it’s beautifully intuitive and beginner-friendly — making it easy for clients to manage their sites long after launch. Wix allows business owners to update text, photos, and pages without needing to know code or hire ongoing tech support, giving you full creative control and confidence to keep your online presence fresh and professional.

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What’s included on a standard website design?
- Wix Studio website template with styled pages (Examples: homepage, about, shop, blog, contact, FAQs, Terms & Conditions, Privacy Policy, Shipping Policy)

What you can change?
- Change colors, fonts, images, text, pages etc
- Add/remove elements on every page
- Edit banners using your Canva account
- Customise each section to fit your branding
- Logo name using a Canva account

Why Wix STUDIO?
- More advanced editing capabilities than Wix Editor (future proof)
- Change colors
- Change fonts
- No coding required
- App market to add extra functionality
- Mobile optimised
- Seo tools
- Blogging ability
- Easily delete & duplicate pages
- Style to match your brand - 100% customizable
- More affordable than other solutions

Question 4

4. Do I need Canva Pro to use your templates?

Accepted Answer

Most templates are compatible with both free and Pro Canva accounts, and WIX websites. If a design requires Pro features or another website platform, it will be clearly noted in the product description before you purchase.

Question 5

5. How soon will I receive my custom design project?

Accepted Answer

Project timelines vary depending on the scope, but most small branding or marketing design projects are completed within 7–14 business days. You’ll receive a detailed timeline once we confirm your project details.

Question 6

6. How do I purchase and access a pre-made template?

Accepted Answer

Once you complete your purchase, you’ll instantly receive a link to your template. You can start customizing right away — no waiting, no downloads required. There are specific steps when downloading a website template, which will be explained within the product purchase.

Question 7

7. Can you match my existing brand colors, logo, and fonts?

Accepted Answer

Absolutely! Whether you’re purchasing a template or booking a custom project, you can share your brand assets and I’ll make sure everything feels cohesive and on-brand. (All shared files are kept completely confidential.)

Question 8

8. I’m not tech-savvy — will I be able to edit my template?

Accepted Answer

Yes! My templates are designed for beginners and come with simple drag-and-drop layouts that make editing easy. If you ever get stuck, I offer short tutorial videos and support to guide you through the process.

Polished Palette, Co.

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